Integrity – Maintaining the highest standards of honesty, integrity, and sincerity in everything we do. Treating clients and team members with the dignity and respect they deserve. Striving to continually offer them the highest possible level of hospitality and responsiveness.
Client Satisfaction – Exceeding client’s expectations by delivering more than we promise. Taking ownership of each task and developing long-term relationships so our clients come to rely on us for expertise, advice, and service. Making the needs of our clients the highest priority.
Morale and Teamwork – Creating an environment that facilitates teamwork and cooperation. Going beyond the expected to ensure that our team members have a positive experience at Pilot Bank, every day. Remembering to have fun and to celebrate the differences that make us special; recognizing that our greatest strength lies in the diversity, experience, and intellect of our team members.
Innovation and Creativity – Stretching our imagination beyond its limits and being brave enough to color outside the lines. Taking the initiative to think of new and different ways to continuously improve efficiency, effectiveness, and client service. Developing creative solutions to issues before they become problems.
Quality – Setting the highest standards for ourselves and our company – then working diligently to achieve them. Seeking perfection in everyday work activities and processes, striving to ensure that our services are second-to-none.
Community – Recognizing that our community is a reflection of who we are. Contributing our time in order to make a positive difference for those who are less fortunate. Engaging in activities that let the community know that Pilot Bank is a good corporate citizen.
Productivity – Increasing efficiency and effectiveness by performing at a level that is beyond expectations. Motivating others; this includes all team members, to do their best and be more productive. Being a positive role model for everyone who works for and represents Pilot Bank.